Responsible gambling

Responsible Gaming at Casino de Monte-Carlo: A Safe Play Experience for Canadians

As a premier European land-based casino, Casino de Monte-Carlo is committed to providing a safe and enjoyable gaming experience for its international clientele, including visitors from Canada. We take our responsibilities seriously and have implemented measures to promote responsible gaming practices among our patrons.

Session Reminders

In the physical casino environment, session reminders are provided by staff interaction, visible clocks, and house policies rather than pop-up timers. Our trained personnel can flag concerning behavior and intervene with messaging or restrictions when necessary, mirroring online loss limits and reality checks for responsible play.

Voluntary Self-Exclusion

We offer voluntary self-exclusion as a tool to help our patrons manage their gaming habits. This allows players to restrict access to certain areas of the casino or take a break from gaming altogether. Our staff will work closely with individuals who choose this option, ensuring that they are supported throughout the process.

Links to Support Organizations

We recognize the importance of responsible gaming and acknowledge the need for external support resources in case our patrons require further assistance. We direct Canadian visitors towards national or provincial helplines and specialized programs similar to those listed by North American regulators, such as provincial problem-gambling services.

Guidance for Canadian Visitors

Canadian players visiting Casino de Monte-Carlo are encouraged to set personal limits before travel, monitor their gaming time and budget, and leverage both on-site assistance and home-country support lines if needed. Combining Monaco's in-person supervision with Canada's strong culture of problem-gaming awareness provides our visitors a robust framework for safe play.

Tools

As a responsible casino operator, we have implemented various tools to promote responsible gaming practices:

• Deposit limits: We encourage patrons to set their own deposit limits and provide support if they need help managing these limits.
• Time-outs: Our staff can restrict access to the gaming floor or specific areas of the casino for an agreed-upon time period.

Monitoring and Support

We have a dedicated team on-site who is committed to providing support and guidance to our patrons. They are trained to identify concerning behavior and offer assistance if needed. If you need help managing your gaming habits or would like more information about responsible gaming, please do not hesitate to speak with one of our staff members.

Online Responsible Gaming Tools

While we focus on in-person controls, we acknowledge the importance of digital tools for online gaming platforms. We recommend that Canadian patrons take advantage of automated reality checks, per-account time-outs, and online self-exclusion portals offered by other regulated operators in their home country or region.